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FAQ

About Products

1. About Packing

Using simple packing, every set is packed in a plastic bag/case, and we will use bubble bags or carton cases for packing.

2. About Size

Please refer to the "Size" section of the production details in each product for more details. You can also leave a message for your options.

3. Do you accept OEM conditions and what is the minimum quantity for OEM conditions?

Yes, OEM conditions are welcomed and the minimum quantity depends on the items you order. Please send a clear sample blueprint or you can send us one or a few samples which you want to order from us. I will submit them to our Engineer; once we have estimated the cost of production and shipping, we could produce for you in time. For more details, please visit: Contact WeldingStop about OEM requirements

4. About the Material

We use high-quality copper, stainless steel, hafnium, etc., which can be easily stretched. Please refer to the "Material" section in each product for more details, especially when placing OEM orders for copper products.

About Price and Payment

1. About the Price

Please refer to the "Price" section in each product for more details.

2. The Discount Policy

We offer a 5% discount if the total is above USD $1,000. If more than USD $2,500, a 10% discount is applied. For more than USD $5,000, a 15% discount is applied (not including delivery costs, taxes, and VAT).

If you need to order more than USD $30,000 or 500 pcs per item, please get in touch with our client support directly: support@weldingstop.com (Amanda)

3. About Loyalty Discount or Rewards Scheme

Yes, we supply a loyalty discount; we will calculate your monthly order volume (without the shipping cost, tax, and VAT). Once more than USD $2,500, all orders which you place in the next month will get at least a 5% discount (every order must be more than $99 at least; but if your order is more than $1,000, you only get a 5% discount, not 5+5=10%. Of course, if your order is more than $2,500, you get a 10% discount). For more than USD $5,000, you get at least a 10% discount; more than USD $10,000, you get a 15% discount.

4. Our Payment and Bank Remittance Information

We accept PayPal, Credit Card, Bank Transfer, and Western Union/MoneyGram payments. For small or sample orders, we accept payment via PayPal.com or Moneybookers.com.

If you want to pay through Bank Transfer, Western Union, or MoneyGram, please contact us for the receiver's information.

5. About Payment Time

General payment must be made within 3 days of the order. If there is any reason to delay payment, please communicate with us first. Thank you.

About Order

1. What is the minimum order quantity?

Most products do not have a minimum order, but the amount must exceed our minimum packing (not including delivery costs, taxes, and VAT).

This website is suitable for medium and small wholesale businesses. If you need to order more than USD $10,000 or 200 pcs per item, please get in touch with our business manager directly: support@weldingstop.com (Amanda)

2. About the Order Process

We make placing an order with us as secure and simple as possible. You can place an order from our website online.

First, please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, obtaining your order number. (Please record this order number for further inquiries).

After you place the order, we will check it soon and then send the invoice including the shipping cost to you within 24 hours. (If there is no email from us within 24 hours of receiving your order number, there must be a problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)

Third, after you receive the invoice, please pay soon and provide us with the information. This allows us to verify your payment and send the parcel to you in time. We will then provide you with the tracking number so you can check online.

About Shipping

1. How to Package?

We will ship by international packages (WS Air Mail, WS-EMS, Standard EMS, DHL, UPS, TNT), or we will ship by sea if the order volume is more than 1 stere, depending on the area you live in.

2. Could we have any discount on postage?

Yes, of course. As a long-term customer of international express services, we receive preferential shipping rates. For example, we can get a 40% discount from the post office for EMS shipments.

3. How many days does it take?

Generally, it takes 3-4 working days worldwide by UPS, 5-10 working days by EMS (except Russia), and 4-5 working days by TNT/DHL, depending on the area you live in.

Airmail packages will take from 7 to 35 working days depending on the shipping address.

4. How is the postage calculated?

Postage is calculated in accordance with the weight, so buy more and save more! For example, the EMS express charge is almost the same price for 1 or 5 items. The heavier the parcel, the cheaper the shipping cost per KG.

5. About the Delivery Time

After you place an order, we will check it first and then send the invoice to you within 24 hours. For our returning wholesalers, we will prioritize your order and prepare items in stock for you first, then send the invoice including accurate postage. After you pay, we will send it within 1 working day. For new wholesalers, we generally send your parcel within 2 working days.

6. Tell me the shipping cost before ordering

Shipping costs depend on weight, delivery method (EMS, DHL, TNT, UPS, or Special line), and destination country. Therefore, it is difficult for us to declare an exact shipping fee before you place an order. You can choose the shipping company you prefer, and we will also check all express options and suggest the most suitable way for you. If you are not satisfied with our shipping fee, you can also choose to cancel your order. Thank you for your understanding.

7. About Local Taxes and Import Duties?

Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. Our products are sold worldwide, and we cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.

8. How to get less tax or be tax-free upon import?

Any import charges or fees are the buyer's responsibility. In order to ensure you receive your order with less tax or tax-free upon import, we will declare it as a "GIFT" or "SAMPLE" with a lower value. This does not reflect the total price you paid or the market value of the product and may not apply to countries with different tariff rules. If you need to use the true value or have any other requests, please write down the information in the "Notes" when you complete your order.

About Returns & Terms

We attach importance to the quality of products and services, so before sending the parcel out, we check the product twice and package it ourselves.

1. How to deal with it if the item is defective?

We are sorry if an item is defective, and we will actively deal with such incidents. We also need your help.

First: If the item is defective, please notify us within 3 days of delivery.

Second: Please take a picture of the defective item and send it to us by email. I will submit it to our Technical Director; after verification and approval, we will add the replacement to your next order for free.

Third: If we cannot identify the issue from pictures, all items must be returned in their original condition to qualify for a refund or exchange. The buyer is responsible for all shipping costs incurred. However, to compensate for the loss, we will provide additional discounts on your next order after assessment.

2. Return or Cancellation Policy

In order to provide more convenient customer services, we accept returns and order cancellations within 24 hours. You can contact support@weldingstop.com first or check more details on our site: Return & Refund Policy

Track Your Order

Above all, thanks for placing an order on our website www.weldingstop.com. Your satisfaction is our greatest source of motivation. We have set up this page to help you find the corresponding express company's tracking method quickly. Receiving a tracking number means we have shipped your order. You can check the status of your package promptly. Any questions, please contact us freely! PS: Sometimes express companies delay updating information on their websites. Please be patient and check again later. Your understanding is highly appreciated, thank you!

We Value Your Privacy

We value your privacy. We do not sell, rent, or loan any identifiable information (including email address, phone number, etc.) regarding our customers to anyone. We will not solicit you by phone or mail. Any information you provide will be used responsibly, held with the utmost care and security, and will not be used in ways to which you have not consented.

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